NEW YORK (AP) New Yorkers who say they were treated like pets in a New York City tanning parlor and the owner’s response are raising concerns about the quality of services offered in the industry.
The New York Post reports that one customer, a New Yorker named Michael Koppel, says his experience with Tanning Salon New York is “extremely sad.”
Koppel is a client who was visiting his mother in New York from Los Angeles and wanted to see the salon.
He says the owner, who declined to be identified, told him to come in with the proper paperwork, which he did.
He also says that when he arrived, the owner asked for a $200 discount.
He then left with a $2,000 deposit.
Koppels mother, who did not want to be named, says that the money that she received was nothing compared to what she received in the spa.
Koppels sister told the Post that she saw similar problems.
“I went in with my mother, and she got a $300 discount, and that was a huge deal,” Koppes sister said.
“I was very, very upset.
I said, ‘It’s ridiculous.’
She said, it’s not, because I was just going to see a dermatologist.
I was going to do my makeup.
It’s not like that.
They have no skin care whatsoever.”
A New York state agency is investigating the situation.
The agency’s director, Joseph Cappello, says he will look into the issue.
Tanning Salon, located at 15 W. 14th St., is owned by the New York-based Suniva Corporation.
Suniva’s website says it offers “the finest quality of service and unparalleled attention to every detail” in the salon’s services.
It says it provides salon owners with “the highest level of customer satisfaction and satisfaction ratings” and provides “a comprehensive, friendly and knowledgeable team of trained, certified, and experienced professionals.”
Suniva says it has “an aggressive and focused customer relationship management program that combines rigorous client education, comprehensive professional development and in-house training with our proprietary products and services.”