By now, you’ve probably heard about the controversial incident in which a female customer at a salon in Michigan refused to leave after being denied access to her desired tanning salon.
The incident happened on February 2nd, 2017.
The woman claims that the employee refused to let her inside and demanded that she put on a suit.
The customer complied and the employee then began shoving her into the salon.
According to a report from the Los Angeles Times, the employee allegedly grabbed the woman’s shirt and told her to “take it off” and “get dressed.”
The customer responded by saying, “no,” and that she would rather be in the shower than at the salon, according to the report.
After a brief scuffle with the employee, the woman returned to her hotel room, where she attempted to leave the building.
However, the security guard called the police and she was arrested.
According to ABC News, the incident was caught on camera.
The salon was fined $100,000 for the incident and banned from operating for one year.
Medical News Today reports that the salon’s owner, who wished to remain anonymous, told the outlet that he was “truly disgusted” by the incident.
“It was completely inappropriate,” the owner told the publication.
“It was a breach of the trust between the customer and the owner.
The employee should have left immediately.”
Medical Daily notes that in addition to the fine, the salon also lost $25,000.
ABC News reports that a similar incident occurred at another salon in Los Angeles, where an employee reportedly assaulted a customer by slamming her against a wall and pulling her shirt off, after the customer refused to remove her shirt.
A similar incident has been reported at a number of other salon chains, including The Hair Lounge in New York City and The Hair Bar in Los Angles.
In February 2018, the American Academy of Dermatology published a list of “10 Tips for Surviving the Tanning Industry” in order to educate consumers about the dangers of “overly aggressive” customer service and the need to “avoid confrontation.”
The Academy recommended that customers be aware of the “stress and tension” caused by customers “attempting to force their way into a private space and being ignored.”
“In most situations, customers will return with their shirts off,” the academy’s statement continued.
“Some people will refuse to leave and others will return when offered.
If you see customers acting aggressively, simply ask them to leave or take their shirt off.
If they refuse to do so, simply leave and try again later.”
This is not the first time that a customer has refused to follow the advice of a salon owner.
Last month, a woman in California reportedly was arrested after she reportedly refused to take off her shirt at a spa because she was afraid the owner would “grab” her breasts.
And last year, a man in New Mexico reportedly was charged with harassment after he allegedly refused to get dressed after being asked to put on makeup at a bar.
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